Order Processing

• Orders are processed within 3 business days during our regular business hours.
• Orders placed on weekends or holidays will be processed on the next business day.

While we try to accommodate requests to change or edit orders, we cannot guarantee these changes once an order has been placed. Please note that we cannot apply coupon codes retroactively to orders.

CANADA

• Free in-store pickup available for all online orders.
• Free shipping on orders over $199 (after discounts, before taxes) across Canada.
• Standard shipping (3–9 business days): $15 within Alberta, $25 Canada-wide.
• Express shipping (2–5 business days): $25 within Alberta, $35 Canada-wide.
• Shipping rates may be subject to additional fees based on the weight and size of your shipment.
• Original shipping costs are non-refundable.
• Return and exchange shipping fees are the responsibility of the customer.

USA (NEW)

• Free shipping on orders over $250 USD (after discounts, before taxes) across the U.S.
• Flat rate shipping of $25 USD for orders under $250 USD (before taxes).
• Shipping rates may be subject to additional fees based on the weight and size of your shipment.
• Original shipping costs are non-refundable.
• Return and exchange shipping fees are the responsibility of the customer.
• Orders shipped to the USA may be subject to duties, tariffs, or taxes (VAT) as determined by U.S. Customs.
• Any applicable duties, taxes, or tariffs are the responsibility of the customer and are not included in our shipping charges.
• Tariff rates can fluctuate, sometimes 10% or more, depending on the country of origin of each product, and we are unable to estimate these costs in advance.
• Import duties and taxes may be applied upon delivery, and CURATED LINGERIE cannot predict or control these charges.
• CURATED LINGERIE is not liable for any additional fees charged by local carriers.

INTERNATIONAL (Coming Soon)

We make every effort to ensure timely delivery of your order. However, once the package is with the carrier, shipping times are beyond our control. We are not liable for delays caused by circumstances beyond our control.

Standard Shipping - Estimated Delivery Times:

• Canada: 3 to 9 business days
• U.S.A: Please contact us

Express Shipping - Estimated Delivery Times:

• Canada: 2 to 5 business days
• U.S.A: Please contact us

For estimated delivery time for pre-order, please refer to our Preorder tab.

• Shipped Orders: Once your order is shipped, you will receive a confirmation email with a tracking number.
• In-Store Pickup: You will receive a notification when your order is ready for pickup. Please wait for this notification before coming to the store.

For questions regarding your order status, please contact us at order@curatedlingerie.com.

We believe in offering you a curated selection of the finest lingerie, tailored to your unique preferences. While we strive to keep a variety of styles, sizes, and colors in stock, certain items may not always be immediately available. To provide you with an even wider selection and ensure you have access to the best from our trusted and reliable brands, we offer preorder (special order) options. This allows you to choose from a broader range of sizes, colors, and styles that may not be currently in-store but can be specially ordered directly from our suppliers.

In-Store Preorders

In-store preorders are placed by our staff using our system, and customers can request specific items that are not currently in stock.

How it Works:

• Once you visit us in-store, our staff will assist you in placing the preorder for the item(s) you are interested in.
• Preorders are typically requested within 1-2 business days from our supplier.
• It usually takes about 2 weeks for us to receive the item in-store.
• If a specific size is backordered, we will notify you of any delays.

Pickup:

• Once your preorder arrives at the store, we will contact you to arrange for in-store pickup.

Payment:

• Full payment is required at the time of preorder.

Cancellations & Refunds:

• In-store preorders follow the same return policy as in-store purchases. Please refer to our In-Store Return Policy for details.

Online Preorders

Online preorders are placed directly by customers through our website using the “PREORDER” button.

How to Identify Preorder Items:

• Preorder items will be clearly marked with a “PREORDER” button on the product page, replacing the usual “ADD TO CART” button.
• "PREORDER" button indicates that the item is not currently in stock but can be specially ordered for you.

How it Works:

• Once you place a preorder on the website, we will request the item(s) from our supplier within 1-2 business days.
• The item will typically arrive within 2 weeks, but delays may occur if certain sizes are backordered. We will notify you if this happens.

Shipping:

• Once your preorder arrives, we ship it to you within 1-2 business days.

Payment:

Full payment is required at the time of preorder.

Cancellations & Refunds:

• Online preorders are final sale since we cannot assist with in-person expert fittings.
• Online preorders cannot be canceled or refunded once the order is placed with our supplier.
• Please review your selection carefully before completing your purchase.

General Information for Both Preorder Types

Estimated Order Arrival Time:

• Preorders typically take 2 weeks to arrive in-store, but this may vary depending on the supplier.
• If a specific item is backordered, the delivery may take longer. We will notify you of any delays.

Shipping Timeline for Online Preorders:

• Preordered items are usually shipped within 1-2 weeks after we receive them from our supplier.
• Delays may occur due to supplier availability, and we will notify you if this happens.

Multiple Items in One Order:

• If your order includes both in-stock and preordered items, we will ship everything together once the preorder arrives.
• If you prefer to receive in-stock items sooner, please place separate orders.

Coming soon: We are working hard to provide a shipping solution for our international customers. Currently, we ship within Canada only. Stay tuned and subscribe to our newsletter for updates on international shipping options.

Delivery times are estimates and may vary due to factors beyond our control (e.g., weather, carrier delays).

For your convenience, we offer an in-store pickup option. Please ensure you have received an email from us indicating that your order is ready for pickup before visiting us. When you arrive at the store, notify a Curated Lingerie associate that you are there to pick up your online order. They will verify your photo identification or ask for order details, including your order number and name.

• Original shipping costs are non-refundable.
• Return and exchange shipping fees are the responsibility of the customer.
• If we made an error, we will cover the cost of the return and re-shipment.

If you have any questions about our return policy, please do not hesitate to contact us at order@curatedlingerie.com. We are here to assist you.